Everything you need to run a better transport operation.
OpsCab brings your complaints, cases, workforce, rotas, timesheets and tasks together in one intelligent platform. Stop switching between emails, spreadsheets and disconnected tools.
The Problem
Running a transport business shouldn't mean managing chaos.
When operational data is fragmented across emails, spreadsheets, and messaging groups, critical customer issues drop through the cracks. OpsCab unifies your team into one structured workflow.
Scattered Email Complaints
Customer complaints arrive through inbox threads and get buried or forgotten without tracking.
Unchecked Public Reviews
Negative online reviews pop up across platforms with no direct link to operations.
Spreadsheet Rotas & Timesheets
Shift schedules, clock-in hours, and leave requests end up in disconnected Excel files.
Scattered Messaging Follow-ups
Tasks and instructions sent over chat messages get lost, causing accountability gaps.
One platform. Every operation in complete sync.
- Structured Case Filing: Convert complaints & reviews into assigned cases with clear resolution deadlines.
- Automated Shift Rotas: Plan shifts, approve leave, and verify clock-in timesheets instantly.
- Granular Staff Access: Give controllers, telephonists, and managers access only to what they need.
- Clear Accountability: Track every action, decision, and staff follow-up in one audit log.
What OpsCab Does
One platform. Every operation.
Purpose-built tools designed specifically for passenger transport operations.
Complaint & Case Management
"Every complaint deserves a clear process."
Turn customer complaints into structured cases. Assign them, investigate issues, track every action, and close cases with documented outcomes.
Designed Around How You Work
Focused dashboards. Not one overwhelming system.
OpsCab separates different areas of your transport operation so the interface remains clean, fast, and intuitive.
Real-Time Transport Operations Management Portal
| Case ID | Type | Source | Assigned Controller | Status |
|---|---|---|---|---|
| #CMP-4019 | Driver Overcharge Complaint | Web Form | Sarah Jenkins | Investigating |
| #CMP-4018 | Lost iPhone 15 in Airport Chauffeur | Phone Call | Mark Taylor | Item Found & Returned |
Why OpsCab?
Built for the realities of passenger transport.
Generic business software doesn't understand the fast-paced challenges of taxi, private hire, and chauffeur companies. OpsCab is built specifically for transport operations.
One Place for Accountability
Know exactly what happened, who handled the issue, and what the final resolution outcome was.
Less Administrative Overhead
Drastically reduce reliance on spreadsheets, manual hour calculations, and scattered messaging chats.
Complete Operation Visibility
Get real-time visibility across complaints, reviews, workforce schedules, and active timesheets.
A Better Way to Scale
Build standardized operational processes that scale gracefully as your fleet and team expand.
How It Works
Simple from day one.
Get up and running smoothly without complex software onboarding.
Set up your organisation
Add your transport company details and invite your dispatch, office, and management team.
Configure your operation
Define custom employee roles, granular permissions, and complaint categories.
Bring everything together
Connect your incoming channels and begin managing complaints, cases, and tasks in one place.
Manage your workforce
Build rotas, assign shifts, manage employee leave, and record verified clock-in timesheets.
Improve continuously
Use full visibility and historical records to eliminate recurring service issues and scale.
Who Is OpsCab For?
Built for companies that move people.
Tailored features built specifically to solve the operational headaches faced by passenger transport operators.
Taxi Companies
Manage customer issues, office staff & day-to-day operations.
Ideal for local radio circuits & dispatch centers handling high daily job volumes where customer feedback and dispatch shifts must remain organized.
Private Hire Companies
Create better processes around staff, service issues & accountability.
Built for fleet operators needing clear record-keeping for licensing compliance, staff working hours, and customer satisfaction tracking.
Chauffeur Services
Maintain the high standards expected by executive & VIP clients.
Tailored for premium chauffeur providers where zero errors are tolerated and corporate client feedback demands instant escalation.
Airport Transfers
Manage customer service & operational teams with greater visibility.
Designed for transport businesses specializing in airport transfers, hotel pickups, and long-distance passenger travel.
Future & Integrations
Built to work with your operation.
OpsCab is designed to become part of your wider technology ecosystem, connecting your operational workflows with the systems you already use.
Dispatch System Integrations
Direct integration with major taxi & private hire dispatch platforms to link jobs and driver logs seamlessly.
AI-Powered Case Categorisation
Automated AI classification of incoming complaints, mood sentiment detection, and auto-routing to supervisors.
Operational Insights & Analytics
Deep analytics dashboards showing peak complaint times, controller shift efficiency, and root cause trends.
Automated Alerts & Workflows
SMS & push alerts for overdue complaint cases, unassigned shifts, or sudden negative review surges.
Your business is moving.
Your operations should too.
Stop managing important parts of your operation across disconnected emails, spreadsheets and systems.
Simplify. Manage. Improve.